Privacy Policy

At Xmas Festival Shop (“we,” “us,” “our”), your privacy is of paramount importance. We are committed to protecting and respecting your personal data in line with the festive spirit of trust and joy that defines our brand. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, xmasfestivalshop.com.

By using our website, you consent to the practices described in this policy. We blend classic British elegance with modern data protection standards.

1. Information We Collect

To process your orders for our fine British-inspired Christmas attire and accessories, we collect information that you provide directly to us:

• Personal Identifiers: Name, shipping address, billing address, email address, and phone number.
• Payment Information: Credit/debit card details (Visa, MasterCard, JCB) or PayPal account information. Please note that we do not store your complete payment card details on our servers.
• Order Details: Products you purchase, such as Fedora hats, Breton shirts, coats, or Christmas gifts.
• Technical Data: IP address, browser type, device information, and pages you visit on our site.
• Communication Data: Any correspondence with us via email or other channels.

2. How We Use Your Information

We use your data solely for the following purposes, reflecting our commitment to quality and service:

• To process and fulfil your orders, including delivery worldwide (excluding some Asian regions and remote areas).
• To communicate with you about your order, account, or any customer service inquiries.
• To enhance your shopping experience by personalising our website and product offerings.
• To ensure the security of our website and prevent fraud.
• To comply with legal obligations under UK and international laws.

3. Data Sharing and Disclosure

We treat your data with the utmost confidentiality. We do not sell your personal information to third parties. We may share your data with:

• Payment Processors: Such as PayPal, Visa, MasterCard, and JCB, to securely process transactions.
• Shipping Partners: To deliver your orders globally, in line with our shipping policies.
• Service Providers: Who assist us in website operations, marketing, and customer service, all of whom are bound by confidentiality agreements.
• Legal Authorities: Only if required by law or to protect our rights and the safety of our customers.

4. Data Storage and Security

Your data is stored on secure servers located within the European Economic Area (EEA). We implement robust technical and organisational measures to protect your information:

• Advanced encryption technology (SSL) during data transmission.
• Regular security assessments to safeguard against unauthorised access.
• Limited access to personal data, only to authorised personnel.
• We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

5. Your Rights

As a valued customer, you have rights regarding your personal data under GDPR and other applicable laws:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You can update or correct any inaccurate information.
• Erasure: You may ask us to delete your personal data, subject to legal constraints.
• Objection: You can object to certain uses of your data, such as for marketing.
• Data Portability: You have the right to receive your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected]. We aim to respond to all legitimate requests within one month.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and to understand how our site is used. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for the website to function, such as remembering items in your shopping cart.
• Analytical Cookies: To analyse website traffic and improve our services.
• Marketing Cookies: To display relevant advertisements based on your interests.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us: