FAQ

What types of products do you offer?

We specialise in a curated selection of British-inspired Christmas attire and accessories. Our collection includes everything from elegant Breton shirts and casual check shirts to sophisticated Fedora hats, classic coats, cavalry twill trousers, and a variety of festive accessories like belts, braces, and bags. We also offer a dedicated range of Christmas gifts for both her and him.

How can I be sure of the quality and style of your products?

All our products are selected with an emphasis on classic British elegance and quality craftsmanship. Each item is meticulously prepared and checked by our team in Londonderry to ensure it meets our high standards before dispatch. We aim to bring you timeless pieces that embody the spirit of a stylish Christmas celebration.

Where do you deliver to?

We are proud to serve customers globally! However, please note that due to logistical constraints, we are currently unable to deliver to some Asian regions and remote areas. If you are unsure about your location, please contact us before placing your order.

What shipping options are available?

We offer two convenient options:
– Standard Shipping (£12.95): Handled by DHL or FedEx, delivered within 10-15 business days after dispatch. Ideal for a reliable, tracked service.
– Free Shipping: Available for orders over £50, handled by EMS, delivered within 15-25 business days after dispatch. Perfect for early planners.

How long does order processing take?

After you place an order, our team takes 1-2 business days to carefully prepare and quality-check your items. You will receive a confirmation email with tracking information once your order has been dispatched.

Will delivery times be affected during the holiday season?

During our peak season (November to December), high demand may cause slight delays. We highly recommend placing your orders early to ensure your festive wardrobe and gifts arrive in time for your celebrations.

What payment methods do you accept?

For your convenience and security, we accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments via PayPal.

Is my payment and personal information secure?

Absolutely. We are committed to protecting your privacy and security. Our checkout process uses advanced encryption technology to ensure your personal and payment details are safe and secure.

What is your returns policy?

We want you to be completely delighted with your purchase. If you are not satisfied for any reason, you may return unworn items in their original packaging within 15 days of receipt for a refund or exchange. Please refer to our detailed Returns Policy for specific instructions on how to initiate a return.

How long does it take to process a refund?

Once we receive your returned item and inspect it, we will process your refund. Please allow up to 10 business days for the refund to be credited back to your original payment method.

How can I contact customer service?

Our friendly customer service team is here to help. You can reach us via email at [email protected]. We aim to respond to all enquiries within 24 hours during business days.